At A Touch of Class Limousines we take pride in offering the BEST limousine accommodations, with "Top Hat Service and Red Carpet Treatment". We not only provide a limousine ride, we offer a limousine "experience".
We provide service 24 hours a day, seven days a week for all of your transportation needs. Our offices are open Monday through Saturday from 8 a.m. to 7 p.m. and Sunday 11 a.m. to 5 p.m. Our customer service representatives are always available to answer any questions you may have or assist you with your reservations. We also check messages and return calls frequently during non-office hours.
***** Reservation Policies *****
Deposits and Cancellations
We require a 50% non-refundable deposit to secure your reservation. Once your reservation is secure the deposit will NOT be refunded for any reason. When paying cash, if you cancel, the cancellation fees will be charged to the credit on file.
Reservations cancelled PRIOR TO the 72 hour cut off (this being 72 hours prior to the event) will forfeit their 50% deposit. Reservations cancelled AFTER the 72 hour cut off (this being anytime within 72 hours of the event) will be charged the remaining balance of the contract and will forfeit the entire contract amount.
If time exceeds contract by more than 10 minutes, additional time will be charged in 30-minute increments, due at time of services.
Pricing, Gratuities, and Fees
The prices quoted by our reservation specialists are all inclusive prices unless otherwise specified. Our chauffeurs are paid hourly wages. If you feel that your chauffeur has done a superior job you are welcome to tip them accordingly.
A fuel surcharge may be added to reservations when the average price of gas exceeds $3.00 per gallon or if the pick up location or destination is outside of our regular service area. The fuel surcharge will be disclosed during the booking process.
A $150 clean-up charge will be applied to a contract for spillage or excessive mess made inside the vehicle by the contract holder or anyone in their party during a run.
A $250 self-inflicted sickness charge will be applied if the contract holder or anyone in their party becomes ill inside the vehicle. A $100 self-inflicted sickness charge will be applied if the contract holder or anyone in their party becomes ill on the outside of the vehicle.
A Touch of Class Limousines strictly prohibits smoking in any of our vehicles. A $100 smoking fine will be applied if the contract holder or anyone in their party smokes inside the vehicle.
Any illegal activities will result in immediate termination of services without a refund.
Inclement Weather Policy
During inclement weather our normal cancellation policy will apply with one exception. If road conditions are dangerous, we will allow the customer to reschedule their reservation to another day without penalty.
Additional Policies & Procedures
A Touch of Class Limousines is not responsible for unforeseen events. A Touch of Class Limousines reserves the right to substitute vehicle(s). This will only be done if the originally scheduled vehicle is inoperable.
Air Conditioning in limousines and buses operates differently than the air conditioning in passenger vehicles. The air conditioning in the limousines and buses (that have air conditioning) is designed to cool the vehicles 15 to 20 degrees below the ambient temperature. The body temperature of the passengers will increase the temperatures in the limousines. The air conditioning on all vehicles is serviced on a regular basis to remain in top working condition.
The legal passenger limit of our vehicles is provided by the vehicle manufacturer. This limit is based on having a mixture of average size adults and children in the vehicle. Since we are unable to see all of the passengers ahead of time, we ask that you use this information in helping to determine the vehicle that is best suited for your party. Our reservation specialists are more than happy to make recommendations based on passenger descriptions.
If your event calls for red carpet treatment, the chauffeur will make every effort to roll out the red carpet when appropriate. The red carpet will not be rolled out in inclement weather or if it presents a safety issue.
If you have any questions on our policies please contact us immediatley.
|Address:||7311-X Grove Road
Frederick, MD 21704
|Toll Free:||866.214.5466 (LIMO)|