Terms of Service
About Our Terms
A Touch of Class Limousines strives to make your limousine experience with us the very best it can be. To ensure your enjoyment and safety while we serve you, please review our policies prior to making a reservation. We want to be the limousine service you choose for all of your professional driving needs.
Please read these policies carefully
Deposits and Cancellations
We require a 50% non-refundable deposit to secure your reservation. Once your reservation is secure the deposit will NOT be refunded for any reason. This also applies to any prepayments that you make on your contract. When paying cash, if you cancel, the cancellation fees will be charged to the credit on file. If the entire deposit has not been paid when you cancel due to a payment plan, it will be charged at the time of cancellation. Group Tour Tickets are not refundable.
Reservations canceled PRIOR TO the 72 hours cut off (this being 72 hours prior to the event) will forfeit their 50% deposit and any additional payments made. Reservations canceled AFTER the 72 hours cut off (this being anytime within 72 hours of the event) will be charged the remaining balance of the contract and will forfeit the entire contract amount. Long-distance bus travel requires a 30-day cancellation. Once you are within 30 days of the date and time of service, the entire amount is due and not refundable for any reason.
Due to COVID-19, we may be offering a one-time reschedule option for events or travel that are unable to happen due to the pandemic. If you are requesting to reschedule more than once, there will be administrative fees associated with the additional reschedules. Pricing for all reschedules may increase due to date and times, as well as changes in the itinerary.
A signature is required on the contract. If you will not be available or prefer not to have to sign the contract on the day of service, please make arrangements to do so prior to service.
We do request to see the credit card being used and a valid ID that matches the credit card prior to services being rendered.
Your reservation is for a specific vehicle or vehicle type. We do not allow downgrading to a smaller vehicle. We allow you to upgrade based on vehicle availability. Your reservation is also for a specific date and time frame. We do not allow the rescheduling of events or reducing the number of hours. Please keep this in mind when making your reservation.
The remaining balance will be charged to the credit card on file 72 hours prior to service unless you have requested your final balance to be paid in cash.
If the time exceeds contract by more than 10 minutes, additional time will be charged in 30-minute increments, due at time of services. Please note that overtime is not always available.
Quotes are valid for 24 hours. We do not hold vehicles under any circumstance. To reserve a specific vehicle, a 50% non-refundable deposit.
We do reserve the right to cancel reservations due to the safety and security of our employees and vehicles.
All changes must be made in writing. We do not guarantee the ability to accept changes to any reservation. If your change is able to be accommodated, a new email confirmation will be sent. If you have not received an updated confirmation, please call or email to confirm the change was received and can be accommodated.
The credit card on file will automatically be charged for any intentional damage done to the vehicle. This includes but is not limited to, the items specifically mentioned under Pricing, Gratuities, and Fees.
Employees of A Touch of Class Limousines may offer suggestions pertaining to scheduling and attractions. It is the contract holder’s responsibility to confirm arrangements and availability with any third parties or venues.
Pricing, Gratuities, and Fees
The prices quoted by our reservation specialists are all inclusive prices unless otherwise specified. Our chauffeurs are paid hourly wages. If you feel that your chauffeur has done a superior job you are welcome to tip them accordingly.
A fuel surcharge may be added to reservations when the average price of gas exceeds $3.00 per gallon or if the pickup location or destination is outside of our regular service area. The fuel surcharge will be disclosed during the booking process.
Tolls will be added to the final contract if a toll road is utilized during transportation. Tolls are already included in local airport transportation costs.
Baltimore City does require a per person tax to be paid for any passengers being picked up, dropped off or visiting a location in Baltimore City. Unless the tax has been calculated into the initial costs, the per person tax will be charged at the conclusion of transportation.
A $150 clean-up charge will be applied to a contract for spillage or excessive mess made inside the vehicle by the contract holder or anyone in their party during a run.
A $250 self-inflicted sickness charge will be applied if the contract holder or anyone in their party becomes ill inside the vehicle. A $100 self-inflicted sickness charge will be applied if the contract holder or anyone in their party becomes ill on the outside of the vehicle.
A Touch of Class Limousines strictly prohibits smoking in any of our vehicles. A $100 smoking fine will be applied if the contract holder or anyone in their party smoke inside the vehicle. This policy does also pertain to electronic cigarettes.
Any illegal activities will result in immediate termination of services without a refund. This includes passengers threatening the safety of the chauffeurs either verbally or physically.
If glasses are stolen or broken, the client is responsible for a fee of $10 per glass.
Red carpet and celebratory signage are complimentary services. If these services are not provided, there is no monetary value associated or compensation provided.
Inclement Weather Policy
During inclement weather our normal cancellation policy will apply with one exception. If road conditions are dangerous, we will allow the customer to reschedule their reservation to another day without penalty.
If a 4-wheel drive or all all-wheel drive vehicle is deemed necessary during inclement weather, the passenger is responsible for the fee required to upgrade to the new vehicle. The client and/or company may deem this upgrade necessary.
If your event calls for red carpet treatment, the chauffeur will make every effort to roll out the red carpet when appropriate. The red carpet will not be rolled out in inclement weather or if it presents a safety issue.
Passenger Safety and Comfort
Passengers must remain seated while vehicle is in motion. We do reserve the right to assign a chaperone to your run. The chaperone will ensure the passenger’s safety while the vehicle is in motion.
The legal passenger limit of our vehicles is provided by the vehicle manufacturer. This limit is based on having a mixture of average size adults and children in the vehicle. Since we are unable to see all of the passengers ahead of time, we ask that you use this information in helping to determine the vehicle that is best suited for your party. Our reservation specialists are more than happy to make recommendations based on passenger descriptions.
Please consider the following impacts on our summer transportation services:
1. Vehicle Motion: Our vehicle air conditioning will run much better when the vehicle is in motion. The AC uses an engine-driven compressor that pumps refrigerant through the vehicle’s system and the faster the engine turns, the faster the compressor pumps. Additional fuel will be used to power the compressor. A vehicle in motion will maintain a cooler temperature than a vehicle idling.
2. Vehicle Extras: The design of our limousine interiors and exteriors offers comfort and convenience but puts extra stress on the vehicle’s engine. Our vehicles are state-of-the-art offering TVs, sound systems, LED-lighting, and other features but a byproduct of these extras can be additional heat released in the vehicle.
3. Vehicle Color: Black and darker colored vehicles are known to absorb heat from the sun more quickly than lighter vehicles. If the vehicle is darker, the interior temperature of the limousine can be expected to increase quickly.
4. Vehicle Location: When idling and waiting on a group, we make every effort to park in shaded locations to keep the vehicle cooler. This is not always possible but our drivers work hard to keep the vehicle temperature in mind.
5. Vehicle Passengers: Typically, our vehicles are larger than a normal passenger car. Each time a passenger opens the door to get in and out, hot air pushes inside. This frequent “reset” of the inside air temperature causes more time and energy for the overall temperature to feel cool again. Also, groups of passengers are seated relatively close together and will feel each other’s body heat. This can cause the perception that the car is not as cool as possible.
Overall, our vehicles do not have the same capacity as stationary air conditioners and cannot be compared. We maintain our fleet of vehicles and each vehicle goes through a comprehensive assessment before dispatch.
All vehicles are equipped with different amenities. Please ask the reservation specialist about the amenities in the vehicle you reserved. If your vehicle is equipped with an auxiliary or USB port, you are responsible for bringing the cord to connect your device. We do not guarantee the compatibility with your device and the sound system in the vehicle.
Vehicles with restrooms are not always odor free. We do clean and sanitize the bathrooms before every run but as the bathroom is used throughout your run, an odor may become apparent. The tank is not dumped during the run.
Personal Items and Luggage
We are not responsible for items being transported in our vehicles such as luggage or items left in our vehicles. The chauffeurs will make every effort to assist you with luggage but are not responsible for damage done to luggage. If you have overly large or heavy luggage please make the reservation specialist aware when booking transportation.
A Touch of Class Limousines is not responsible for unforeseen traffic issues, severe weather conditions or Acts of God. We can not be held responsible or liable for unexpected vehicle breakdowns and other unforeseen events beyond our control. There will be no recourse towards the company for these occurrences. In the event of mechanical failure, every effort will be made to provide a replacement vehicle. If a replacement vehicle is provided, no refund is due to the client. We do reserve the right to substitute vehicles if the originally scheduled vehicle is not available due to mechanical failure or safety issues. If for any reason we are not able to perform the contracted services, a refund will be issued. The refund will not exceed the amount of the contract for any reason.
A Touch of Class Limousines is dedicated to providing safe transportation to all of our passengers. We abide by all State and Federal regulations. We are registered with the Maryland Public Service Commission, the Federal Department of Transportation, the Pennsylvania Utility Commission and the Washington Metropolitan Area Transit Commission. These agencies regulate our insurance, our vehicles, and our chauffeurs. Our vehicles undergo several state and physical inspections per year.
Our chauffeurs are background checked through the State of Maryland. As a company, we are enrolled in a random drug and alcohol program to ensure the safety of our passengers. We do also provide continuing education and training for all of our chauffeurs and supervisors.
If you have any questions on our policies please call 301-750-2144 any time.
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24 Hours A Day
7 Days A Week
365 Days A Year
Frederick, MD 21704